Privacy Policy
next-generation food delivery platform
Makook Privacy Policy
We respect your privacy and are committed to protecting your personal data. This policy explains how Makook collects, uses and safeguards your information.
1. Information We Collect
We may collect:
Contact details such as your name, mobile number and email address.
Delivery information such as your address and location (when you allow location access).
Order details including items ordered, prices and payment method.
Device and usage information such as app version, operating system and anonymous analytics.
2. How We Use Your Information
We use your information to:
Create and manage your Makook account.
Process and deliver your orders.
Communicate with you about orders, support and important updates.
Improve our services, app performance and user experience.
Send you offers and promotions (you can opt out at any time).
3. Sharing Your Information
We may share limited information with:
Restaurants and kitchens to prepare and fulfil your order.
Delivery partners to deliver your order to your address.
Payment providers and secure services (including Apple Pay) to process secure payments.
Service providers who help us operate the app and analytics, under confidentiality obligations.
We do not sell your personal data.
4. Data Security and Retention
We use reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse. We keep your information only for as long as necessary to provide our services and comply with legal obligations.
5. Your Rights
Subject to Egyptian law, you may have the right to access, update or delete certain personal data we hold about you. You can also update your profile information directly inside the app or contact us for assistance.
6. Contact Us
If you have questions about this Privacy Policy, please contact us through our Contact Us page.